A Real & Local Company

Though we’re often mistaken for a national company or franchise chain, due to our branding, we’re not. And we’re glad this isn’t the case for several key reasons:

In our industry, the level of quality and customer service cannot be measured by a company’s size and, in fact, many of our larger competitors fail to deliver the kind of service customers expect. Why? Because most all national online companies (a.k.a. Internet Brokers) outsource 100% of their services to third party contractors, which places quality control solely in the hands of the independent contractors and not the companies you’ve entrusted with your project.

With respect to large brick-and-mortar retailers many have found their substantial size inhibits consistent and proper customer care. Quality is extremely difficult to enforce and this critical aspect of any service business suffers with decentralized management and bloated growth.

We’re a real, local company that cares about your total satisfaction and it’s engrained in our corporate culture…



Contracted Labor & Internet Brokers

Internet Brokers are online companies that require you to prepay 100% of your project cost then, after taking their cut, outsource the job to a third-party or even to individuals that the broker company has never met nor qualified.

How to spot them: Beware of companies that offer 'Nationwide Service', or boast to have 'Thousands of Pros' or flashy websites with toll free numbers – this often means you're dealing with what we call an 'Internet Broker' or nationwide call center whose fleet of marketers often read from scripts and have zero technical or install experience.

Often times, the person or team they send to your location could be an individual such as a freelance handyman, construction tradesman or even a hobbyist seeking additional income and may be up to three degrees removed from the broker company. Your project can be passed down from person to person until the compensation is so low for the contractor that quality workmanship can be compromised.

At Honest Install, we train and employ our own talented technicians, who are held to strict quality, safety and customer service standards. 



Big-Box Stores

Retail giants or large chain stores offering installation services through a tech service division might seem appealing to consumers due to the convenience they appear to offer. You purchase your equipment then schedule installation in the same spot. Simple and easy, right? Unfortunately, not all installers are created equal:

Big-Box stores often advertise low, teaser pricing in order to entice consumers to purchase their services. What your not aware of, until the purchase has been completed or unless the fine print is read, is that often you’re required to buy all cabling, the TV and mounting bracket (for TV Installation) from the retail store all at once to receive the advertised price. Don’t want to purchase their overpriced cables? Then don’t expect a warranty for your work. Weeks of delays and large arrival windows that hold you hostage in the middle of your workday are standard complaints we hear.

Another fine print example: Typically, most retailers will not handle electrical work such as the required electrical outlet placed behind a wall mounted TV or the ceiling outlet for a projector. Customers realize that they have been misled after they’ve purchased a service such as a 'wire concealment' when they’re left with a power cord dangling outside the wall. The most common reply frustrated customers have revealed to us after dealing with this problem from a Big-Box store is, “Sorry, just call an electrician.”

Their approach to customer service can only be defined as mass-call-center-service where you’re herded through like cattle: “Press 1 for this, Press 2 for that”, sound familiar? For inquiries, scheduling, modifying or rescheduling an installation as well as resolving issues post-install, expect to be funneled into a national or overseas call center.

At Honest Install you won’t get lost in the call center shuffle, just real and live professional experts.  We’re fully insured and we provide our standard one year warranty with all installations preformed.




Yellow Glove TM

Adopted by Honest Install in 2010, the doctrine we refer to as Yellow Glove TM service is our equivalent of the age old 'white glove' standard representing the pinnacle in service quality. This term for Honest Install sums up a higher level of service that applies to everyhting we do, from consultation through installation. We’ll strive for truly friendly, professional and detailed service.

Take a look and see what others have to say and you’ll understand why you should choose us as well.
Contact us today. It’s the best decision you’ll make … Honestly.



Honest Install – Currently Serving DFW (Dallas/Ft. Worth)
643 Presidential Dr
Richardson, TX 75081

Phone: (972) 470-3528 (FLAT)
Office Hours: 9am to 6pm (Mon-Fri)
Install Hours: Monday-Sunday
General E-Mail: info@honestinstall.com
Media & Press: press@honestinstall.com

http://www.HonestInstall.com

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